One of the many QuickBooks features is QuickBooks Multi-User Mode, which enables many users to access the same company file from various workstations connected to a network. It's just as easy to access the company file in a shared network as it is on your PC. However, an issue occurs when QuickBooks cannot open the company file for any reason and displays the QuickBooks error H507. If you're receiving an error message with the Error Code H505, read the entire article for thorough troubleshooting tips.
A brief review of the QuickBooks error code H505
There are various H-series errors that can occur in QuickBooks, and the majority of these are caused by network problems that develop when you attempt to access a company file that is kept on a server. An H-series error appears on the screen if QuickBooks has trouble connecting to the server. When a user's computer running QuickBooks is unable to connect to the network computer containing the company file, an error message with the error code H505 is displayed. This error suggests that there are setup issues with the network that are preventing connections between many workstations in the network.
Causes of QuickBooks Error Code H505
The causes of QuickBooks error code H505 include the following:
- On the server hosting the company file, the QuickBooks Desktop software is not configured correctly for hosting.
- A third-party firewall or Windows firewall is impeding connectivity between the computers within the network.
- Network Data file (.ND), which QuickBooks uses to connect to other computers on the network, is damaged or corrupt.
- The most recent upgrades haven't been installed on QuickBooks Desktop yet.
Signs and Symptoms of QuickBooks Error H505
Look for these indicators to determine whether the QuickBooks issue H505 has affected your system:
- Enabling Multi-User mode will cause you problems.
- A file or report that you have opened in QuickBooks can abruptly close.
- Additionally, you can observe frequent system crashes.
- The Windows operating system not responding is another sign of error H505.
- Most likely, you won't be able to view the server's company data.
- Error code H505 frequently appears on screens as one symptom.
Methods to Fix QuickBooks Error Code H505
Solution 1: Install the most recent version of QuickBooks Desktop
In most cases, upgrading the QuickBooks application gives users access to an improved version while also fixing small issues and malfunctions. Therefore, implement this solution by carrying out the subsequent steps:
- Launch QuickBooks Desktop, then click the Help tab and choose About QuickBooks.
- Click the Update Now button located in the Update QuickBooks Ensure that the checkboxes for New Features, Maintenance Releases, and Reset Updates are selected.
- Select "Get Update" from the menu.
- Restart QuickBooks and select Install Now when prompted to install updates.
- Restart your computer after the updates are applied, then try to access the company file once more.
Solution 2: Make a New Company File Folder
The error H505 can be resolved by relocating the company file.
- Navigate to the folder where the company file is stored on the computer.
- On your desktop, make a new folder, and place the company file into it.
- Place a right-click on the folder and choose Properties.
- Select Advanced Sharing from the Share tab.
- Select the Share This Folder checkbox, then select Permissions.
- Click Apply and OK after selecting the Full Control checkbox for the Everyone Group.
- Try once more opening the company file from the workstation by selecting Apply and OK.
Solution 3: Set appropriate hosting on computers
The multi-user mode's problems and hitches can be resolved by adjusting your hosting settings. Follow these steps as a result:
- On your workstation, launch QuickBooks, then select the Stop Hosting Multi-User Configuration button under the Utility option on the File menu.
- Now open QuickBooks on the server where the company file is located and choose Host Multi-User Configuration from the Files -> Utilities menu.
- Try opening the company file once more after restarting the Server and Workstation.
Solution 4: Check to see if the workstation and file hosting server can communicate
- Choose Network and Sharing Center from the Control Panel.
- In the Network Discovery and File and Printer sharing section, make sure the Turn on Network Discovery option is chosen by selecting the Change Advanced Sharing Settings option.
- In order to launch the Run software, press Windows + R.
- To launch the Command Prompt tool, enter CMD and then hit Enter or OK.
- When your screen turns dark, enter the ipconfig/all command and hit the Enter key to execute it.
- Exit the command prompt window after making a note of the server name.
- Open the same command-prompt tool on your workstation pc now, and type the command ping(your server name) without the brackets.
- If your server receives all of the data packets sent by this command, you won't notice any packet loss, which means there are no problems with the connectivity between the server as well as the workstation.
- On each computer that displays error code H505, perform the same steps.
Contact your IT department for more help with troubleshooting if some workstations are unable to receive all of the packets that are transmitted to the server.
Since network problems are the cause of QuickBooks Error H505, it's possible that you'll get the error again or that it won't go away even if you follow all the troubleshooting methods. For assistance and better support in these circumstances, we advise users to call us at 800 761 1787.